At Boma Life Africa, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
1. Return Window
- You may return or exchange an item within 2 days of receiving your order.
- If more than 2 days have passed since delivery, we cannot offer a return or exchange.
2. Conditions for Returns
To be eligible for a return, the item must be:
- In its original condition — unused, unworn, with all original tags and packaging intact.
- Accompanied by the original receipt or proof of purchase.
We cannot accept returns for items that are damaged, used, or altered.
3. How to Initiate a Return
- Contact our customer support at [Your Email Address] within 2 days of receiving your order.
- Provide your order number and reason for the return.
- We will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
⚠️ Do not send your item back without an RMA number.
4. Shipping for Returns
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable.
- We recommend using a trackable service or purchasing shipping insurance, as we are not responsible for lost or damaged items in transit.
5. Refunds
- Once your return is received and inspected, we’ll notify you of approval or rejection.
- Approved refunds will be processed to your original payment method. Processing times vary depending on your bank or card issuer.
Defective or Incorrect Items:
If you receive a defective or wrong item, contact us immediately. We’ll cover the return shipping and send a replacement or issue a full refund (including original shipping costs).
6. Non-Returnable Items
- Personalized or custom-made items.
- Final sale items.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
📧 info@bomalifeafrica.org
🌐 Contact us on our Contact Us page.
